TERMS & CONDITIONS
1. Booking & Deposit
• A non-refundable deposit is required to secure your event date.
• Until the deposit is received, your event date is not confirmed and availability remains subject to change.
• Payment of the deposit confirms acceptance of all Terms & Conditions outlined herein.
• Once the deposit has been paid and the quote approved, the total quoted amount cannot be reduced. Items and services may not be removed to decrease the overall booking value.
• Any changes to styling elements or hire items after the deposit has been paid must be made in writing and are subject to availability. Changes will not reduce the original booking total.
2. Payments
• The remaining balance is due twenty-one (21) days prior to the event.
• Failure to complete payment by the due date may result in cancellation of services without refund of deposit.
3. Minimum Spend
• Oh La La Events has a minimum spend of $1,000 depending on location. Travel fees may apply for events outside Officer, South East Melbourne.
4. Bond / Security Deposit
• A refundable bond may be required for certain hire items.
• The bond will be refunded after pack-down, provided all items are returned in their original condition and no loss or damage has occurred.
• Assessment of damage, loss, or excessive wear remains at the sole discretion of Oh La La Events.
5. Hire Items
• Unless otherwise stated, all items are for hire only.
• Items included in the approved quote cannot be removed or reduced after the deposit has been paid unless agreed in writing.
• Oh La La Events will only install and pack down items included in the approved quote. Any additional labour or services requested will incur a service fee.
6. Changes & Amendments
• Any changes to event details including date, venue, setup location, quantities, styling elements, or schedule may result in a revised quote.
• Significant changes requested within fourteen (14) days of the event may not be accommodated.
7. Date Changes & Postponements
• Requests to change the event date must be made in writing.
• Date changes are subject to availability.
• One date transfer may be permitted at the discretion of Oh La La Events.
• If the new date is unavailable, the booking will be treated as a cancellation.
• Pricing may be subject to adjustment based on seasonal changes, supplier costs, or updated pricing structures.
8. Setup Location & Venue Requirements
• Client must specify the exact setup location within the venue prior to the event.
• If no location is specified, Oh La La Events will install in an area deemed most suitable.
• Client is responsible for ensuring all props fit within the venue space including ceiling height and access clearance.
• Floors and ground surfaces must be flat, level, and stable to ensure prop safety and structural integrity.
• Adequate access, loading zones, power supply if required, and sufficient setup time must be arranged with the venue.
• Oh La La Events is not responsible for delays caused by venue restrictions, limited access, or venue staff interference.
9. Outdoor Setups & Weather Policy
• Hire items must not be exposed to rain, strong wind, or extreme weather conditions.
• Oh La La Events reserves the right to make safety-based decisions regarding outdoor setups.
10. Damage, Loss & Misuse
• Client is responsible for all hired items from the time of delivery and setup until pack-down.
• Any loss, theft, staining, breakage, damage, or misuse will result in repair or replacement costs charged to the client.
• Items must not be moved, altered, dismantled, modified, or tampered with once installed.
11. Signage (Welcome Signs & Seating Charts)
• Final artwork must be completed and approved at least twenty-one (21) days prior to the event to allow for printing.
• It is the client’s responsibility to ensure all spelling, names, dates, and details are accurate.
• Oh La La Events is not responsible for errors resulting from incorrect information supplied by the client..
12. Cancellations
• Deposits are strictly non-refundable under any circumstance.
• The remaining balance is due twenty-one (21) days prior to the event. In the event of a cancellation after the balance has been paid, the amount is non-refundable.
13. Overtime & Extended Hire
• If pack-down is delayed due to venue restrictions, event overruns, or access issues, additional labour or extended hire fees may apply.
• Additional waiting time beyond agreed timeframes may incur hourly charges.
14. Photography & Marketing
• Oh La La Events reserves the right to photograph completed setups.
• Images may be used for marketing, portfolio, website, and social media purposes unless the client requests otherwise in writing prior to the event.
15. Limitation of Liability
• To the fullest extent permitted by law, Oh La La Events’ liability is limited to the total amount paid by the client for the services provided.
• Oh La La Events shall not be liable for indirect, consequential, or incidental damages.
16. Force Majeure
• Oh La La Events shall not be liable for failure to perform services due to circumstances beyond reasonable control including but not limited to extreme weather, natural disaster, pandemic, or government restrictions.
By paying your deposit, you agree to all Terms & Conditions outlined in this document.